Frequently Asked Questions
Everything you'd want to know before ordering. Still curious? Write to Info@monorick.com.
Orders & Shipping
Where do you ship?
We ship across the US from New York.
How long will my order take?
Orders ship within 1–2 business days; delivery usually takes 3–7 business days.
Is shipping really free over $50?
Yes — it applies automatically at checkout, no code needed.
How do I track my order?
You'll get a tracking number by email as soon as your order ships.
Returns
What's your return policy?
30 days, no questions asked. Email Info@monorick.com and we'll send you a return label.
Who pays for return shipping?
We do — return labels are on us.
How long until I get my refund?
Once we receive your return, refunds go out within 3–5 business days.
About Us & Products
Who runs monorick?
One person. No warehouse team, no call center — when you write to us, you talk to the owner.
Are your products safe for pets?
Everything in the catalog is chosen with pet safety first. Any specific usage notes are listed on the product page.
Do you have a physical store?
Not yet — we're online only, shipping across the US.